Help Topics

If you are having trouble using the site then please have a look at our FAQs first and see if we have the answer in there.  If not then please email us via the contact form.

Cottages usually come with clean linen and towels.  The cottage will be fully kitted out kitchens / washing machines / TV / Wifi etc.  Check out the features list in the cottage details for a complete list on each cottage.  Some will have swimming pools and open fires (but not all!).

Yes our site is fully enabled for mobile phones and tablets.  Have a go and let us know what you think!

Unfortunately not all of our agents allow us to display the availability of their cottage portfolio and as such we cannot display them to you.  If you see a cottage you like the look of then click on the check availability button and you will then be directed to their site where you can check the availability.

We have tried to make the shortlist feature super simple to use.  If you see a cottage you like the look of just click on the heart next to the cottage.  If you are logged into the site a small tick will appear in the heart and this indicates that the cottage has been shortlisted.  If you have not logged into the site when you try to shortlist a cottage the site will prompt you to.   Just log in using Facebook, Google, Twitter or Linkedin.

At this time we are not allowing cottage owners to list directly with us.  In time we plan to do this.  If you would like to register your interest in doing this please email sam@ and when this new feature goes live we will put you at the top of the queue.

If you want to list your cottages with us please email Sam@ and he will arrange to have you included in the results within 48 hours.  Please look at our Agents Page for further information.

Yes everyone loves a deal and us especially.  We always have special offers running and if you want to look through them just click on the Special Offers section in the header. We even have a twitter feed of special offers @cottageoffers

Yes we have lots of cottages with are disabled friendly.  When you are searching add in the phrase “Disabled Friendly” and the system will filter out all cottages which have disabled access.  Alternatively there is a check box in the filter section of the search results that does the same thing.

Some cottages do allow pets, when you are searching add in the phrase “Pets Allowed” and the system will filter out all cottages that allow pets.  Alternatively there is a check box in the filter section of the search results that does the same thing.

Most cottages have a changeover day of Saturday so if you are arriving it will be at around 4pm and if you are departing it will need to be by 10am.  In this window a professional cleaning crew will go through the house and clean it to the agents professional standards.

Yes all agents have insurance and this means that if there is a problem with the cottage you have booked they will put you up in accommodation which is of the same standard.  This means you are sure to have a great holiday whatever happens!

In order to log in you must use you details for facebook, Google, Twitter or Linkedin.  We do this because it means you don’t have to create another username a password which you might forget.  Just use the details you already have.

A shortlist is a way of keeping track of your favourite cottages.  You can add them to this and when you comeback to the site they will be saved there.  You can then whittle down these cottages to a few favourites and then show them easily to family / friends who are coming with you.